Derby Tees Designs strives for high quality items and the highest customer satisfaction. We back that up with our return and exchange policy below.
We offer a 30-Day Satisfaction Guarantee during which time any unused, unopened item can be returned via Return Merchandise Authorization for a refund of the purchase price or exchanged for the difference in price plus the cost to ship the new item to you. To be eligible for return or exchange, your item must be unused and in the same condition you received it and in its original packaging.
If your purchase is defective: Please contact us immediately at email@example.com with an attached photo of the problem. We will gladly replace your purchase with the same item at no extra charge, or offer a refund of the original purchase price (minus shipping costs). Refund time frames will be based on the time involved with returning and inspecting the item.
If you have changed your mind about your purchase: Please contact us immediately at firstname.lastname@example.org. We will gladly replace your unused, unopened purchase with one of equal or lesser value, refunding any purchase price difference (minus shipping costs), or replace it with a greater value item charging you only the difference in the purchase price and to ship your new item.
Any item to be returned to Derby Tees Designs will be requested through a Return Merchandise Authorization and refunds will be credited back via the customer's original method of payment.